Refund Policy
Last updated: 2026-10-29
Within 7 days — no reason needed
You can request a refund of your most recent payment within 7 days of that payment. We do not ask why. This refund is available once per account.
If Premium did not work — no time limit
For any billing period in which Premium features did not work as described, we refund that period in full, whenever you tell us. We check our own service records, so you do not need to provide proof. There is no limit on how many times this applies.
Duplicate charges
If you were charged twice for the same period, we refund the duplicate in full, regardless of timing. This refund does not cancel your subscription.
A refund covers one billing period. Earlier periods are not refunded. When we refund, we also cancel the subscription, so Premium access ends at that point — except for a duplicate-charge refund, which leaves your subscription as it is. Cancelling is different: you can cancel at any time, which stops future charges from the next billing period, and the period you have already paid for stays available to you.
Email copfice.support@gmail.com. There is no form and no reason to fill in. We reply within 24 hours. After we issue a refund, your card issuer usually takes 5–10 business days to show it.
Payments are processed by Polar as Merchant of Record. Polar may also issue refunds on its own initiative under its own terms, and such a refund may also cancel your subscription.
Contact: copfice.support@gmail.com